Privacy Policy

1. Introduction

silentbridgearis Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you visit our website at silentbridgearis.world or use our salon marketing automation services.

As a company registered in Cyprus and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

2. Data Controller Information

The data controller for your personal information is:

3. Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Business information (company name, business type, address)
• Account information when you register for our services
• Communications you send to us (enquiries, support requests)
• Payment information (processed securely by third-party payment processors)

3.2 Information We Collect Automatically

• Website usage data (pages visited, time spent, referring websites)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Location data (general geographic location based on IP address)

4. How We Use Your Information

We use of your data is based on the following legal grounds and for the following purposes:

4.1 Contractual Necessity

• Providing our salon marketing automation services
• Processing payments and managing your account
• Communicating about your service and account
• Providing customer support and technical assistance

4.2 Legitimate Interests

• Improving our website and services
• Conducting business analytics and research
• Preventing fraud and ensuring security
• Marketing our services to existing customers

4.3 Consent

• Sending marketing communications to prospects
• Using non-essential cookies and tracking technologies
• Processing special categories of data (where applicable)

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

6. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf (hosting, payment processing, email delivery, analytics)
• Business Partners: Trusted partners who help us deliver our services
• Legal Authorities: When required by law or to protect our rights and interests
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We ensure that all third parties who process your data on our behalf maintain appropriate security measures and comply with applicable data protection laws.

7. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). Where we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer Data: For the duration of your account plus 7 years for accounting and legal purposes
• Marketing Data: Until you withdraw consent or 3 years from last interaction
• Website Data: Analytics data is typically retained for 26 months
• Support Communications: 3 years from the date of communication

We regularly review our data retention practices and securely delete data that is no longer required.

9. Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@silentbridgearis.world or +357 23689196. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles
• Incident response procedures

11. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you by email.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Commissioner for Personal Data Protection: